Effective date: September 8, 2026 This edition connects a personal- or family-care selection with the complete transaction and service record.
We ship only to addresses in the United States. Every burtsbees order includes free shipping with no minimum purchase. A lip, skin, baby, body, oral, makeup, or gift order is easier to service when the exact item stays linked to its purchase record.
Care-product shopping framework: Order preparation
Normal processing takes 1–3 business days for payment review, picking, packing, and handoff preparation. An order received after 5:00 PM America/New_York, on a weekend, or on an applicable holiday begins on the next business day. Processing time and transit time are not the same. Item-level use and safety facts remain on the active listing; this passage addresses the connected store procedure. It supplies the store-specific context for this delivery sequence provision.
Care-product shopping framework: Carrier travel time
Estimated carrier transit is 4–8 business days after handoff. Combining the normal processing and transit ranges gives an estimated 5–11 business days from the start of processing, although weather, address, carrier, volume, and service disruptions can extend the timing. For a care product, consult this point with the live ingredients, directions, warnings, shade, size, age guidance, and intended-use information.
Care-product shopping framework: Exceptions to the estimate
If a package is materially delayed, we will provide the choice required by law, which may include agreeing to the delay or cancelling for a full refund. Contact us about loss, damage, a delivered scan with no package, incorrect items, or missing contents. The customer will not be charged return shipping to resolve those problems. A lip, skin, baby, body, oral, makeup, or gift order is easier to service when the exact item stays linked to its purchase record.
Care-product shopping framework: Following the package
A tracking number is provided when the order ships. The first carrier scan may take time to display. Contact us if tracking remains unchanged for several business days. This provision is arranged for shoppers comparing everyday care routines, formulas, colors, formats, gifts, or coordinated kits. It supplies the store-specific context for this delivery sequence provision.
Care-product shopping framework: Delivery-address responsibilities
Review the address before placing the order and contact us immediately about a correction. A change is not guaranteed after processing begins. Items may travel in separate parcels, and each available shipment receives tracking. Item-level use and safety facts remain on the active listing; this passage addresses the connected store procedure.
Care-product shopping framework: Cancellation and the 30-day return policy
Cancellation can be requested before shipment. After carrier handoff, use the Refund Policy, including its 30-day return window, exchange option, and free prepaid return label for an approved return. For a care product, consult this point with the live ingredients, directions, warnings, shade, size, age guidance, and intended-use information.
Care-product shopping framework: Personal-care selection record — Delivery sequence
The page links ingredient, direction, warning, shade, size, and routine review with ordering, delivery, returns, and assistance. It separates order processing from carrier transit and explains tracking, address issues, delays, cancellation, and the return route. This page applies specifically to burtsbees and its selection of lip care, skin care, baby care, body care, personal care, oral care, makeup, gifts, and coordinated kits. This provision is arranged for shoppers comparing everyday care routines, formulas, colors, formats, gifts, or coordinated kits.
Store contact record
burtsbees
Email: Support@burtsbeern.top
Phone: 701-877-2481
Physical address: 111 3rd St SW, Hankinson, North Dakota, 58041, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).