Effective date: September 8, 2026 This edition connects a personal- or family-care selection with the complete transaction and service record.
Customers have 30 days from confirmed delivery to request an eligible return for any reason, and an exchange may be requested instead of a refund. A lip, skin, baby, body, oral, makeup, or gift order is easier to service when the exact item stays linked to its purchase record.
Care-product shopping framework: How to start
Email Support@burtsbeern.top within 30 days after delivery. Include the order number, item, and whether you prefer a return or exchange. Wait for authorization and the free prepaid return label before shipping. The default return address is 111 3rd St SW, Hankinson, North Dakota, 58041, United States; follow the label if it provides a different routing address. Item-level use and safety facts remain on the active listing; this passage addresses the connected store procedure. It supplies the store-specific context for this return sequence provision.
Care-product shopping framework: Return postage and restocking
burtsbees pays return shipping for every approved return, including a no-reason return, and supplies a free prepaid return label. The merchant also pays return shipping for damaged, defective, incorrect, incomplete, or missing-item orders. No restocking fee is charged. For a care product, consult this point with the live ingredients, directions, warnings, shade, size, age guidance, and intended-use information.
Care-product shopping framework: Merchant-paid remedies
Contact us promptly with the order number and an explanation. Reasonable photos can help but will not be required when unreasonable. We will arrange merchant-paid return shipping when needed and provide an appropriate replacement, exchange, refund, or other remedy. The customer does not pay to correct our error or a qualifying product problem. A lip, skin, baby, body, oral, makeup, or gift order is easier to service when the exact item stays linked to its purchase record.
Care-product shopping framework: Item condition and excluded no-reason returns
Return the item with included parts and, when practical, original packaging. Customized goods, clearance or Final Sale items, gift cards, opened intimate or hygiene-sensitive goods, and opened food, pet food, or other consumables are not eligible for an ordinary no-reason return. These limits reflect the nature of lip care, skin care, baby care, body care, personal care, oral care, makeup, gifts, and coordinated kits but do not reduce any remedy for goods that are damaged, defective, unsafe, incorrect, incomplete, or otherwise protected by law. This provision is arranged for shoppers comparing everyday care routines, formulas, colors, formats, gifts, or coordinated kits. It supplies the store-specific context for this return sequence provision.
Care-product shopping framework: Exchange availability
State the requested replacement when you open the return. Exchanges depend on stock. If the requested item is unavailable, you may choose an available alternative or receive a refund for the returned item. Item-level use and safety facts remain on the active listing; this passage addresses the connected store procedure.
Care-product shopping framework: Stopping an unshipped order
You may request cancellation before shipment. Contact us immediately because cancellation cannot be guaranteed after processing or carrier handoff. Once shipped, the order follows this return procedure. For a care product, consult this point with the live ingredients, directions, warnings, shade, size, age guidance, and intended-use information.
Care-product shopping framework: Original-payment refunds
After the authorized return arrives and is inspected, we notify you and issue an approved refund to the original payment method. The financial institution normally posts it within 5–10 business days after issuance. Any mandatory remedy or required refund is not limited by this estimate. A lip, skin, baby, body, oral, makeup, or gift order is easier to service when the exact item stays linked to its purchase record. It supplies the store-specific context for this return sequence provision.
Care-product shopping framework: Personal-care selection record — Return sequence
The page links ingredient, direction, warning, shade, size, and routine review with ordering, delivery, returns, and assistance. It moves from a timely request and authorization to prepaid return shipping, inspection, exchange or refund, and original-method settlement. This page applies specifically to burtsbees and its selection of lip care, skin care, baby care, body care, personal care, oral care, makeup, gifts, and coordinated kits. This provision is arranged for shoppers comparing everyday care routines, formulas, colors, formats, gifts, or coordinated kits.
Store contact record
burtsbees
Email: Support@burtsbeern.top
Phone: 701-877-2481
Physical address: 111 3rd St SW, Hankinson, North Dakota, 58041, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).